Privacy Policy

SmilePro Privacy Policy

Effective Date: March 2023

In this Privacy Policy, the expressions "SmilePro", "we", "our" and "us" refer to SmilePro Pty Ltd (ACN 639 314 275) and its related Australian entities as defined by the Corporations Act 2001 (Cth). We are bound by the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs"). Where applicable, we also comply with jurisdiction-specific privacy laws, including the GDPR and COPPA.

This Privacy Policy applies to the websites and associated features and mobile applications located at www.smileproworldwide.com, eu.smileproworldwide.com, uk.smileproworldwide.com, and related subdomains ("Site").

By accessing or using the Site, you agree to the terms of this Privacy Policy.

1. Information Collected

The personal information we collect depends on your interaction with us and may include:

  • Name, gender, date of birth, and contact details
  • Financial information, including bank and credit card details
  • Photographs and any other information you voluntarily provide to us

We collect personal information when you:

  • Provide it via our Site forms or purchase processes
  • Sign up for our newsletters or promotional communications
  • Use cookies or interact with the Site's features

2. Use and Disclosure of Personal Information

We may use your personal information to:

  • Provide you with goods, services, and customer support
  • Improve our services and offerings
  • Send updates, promotions, and marketing materials
  • Conduct research, including de-identified analytics
  • Comply with legal and regulatory requirements

We may disclose your information to:

  • Our employees, contractors, and authorised third-party service providers
  • Payment providers, social media platforms, and marketing partners
  • Government agencies as required by law
  • Associated businesses and affiliates for marketing purposes
  • Potential purchasers in the event of a sale or restructure

Note: Text messaging originator opt-in data and consent will not be shared with third parties.

3. Cross Border Disclosure

As SmilePro operates globally, your personal information may be stored, processed, or disclosed outside Australia. We use overseas IT services, platforms, and suppliers in order to provide our services.

3.1 Informed Consent

By providing your personal information, you consent to the disclosure, storage, and processing of your information outside Australia. You acknowledge that foreign jurisdictions may not offer the same privacy protections as Australia. Nevertheless, we take reasonable steps to ensure that your information is handled securely and in accordance with this Privacy Policy.

3.2 Withdrawal of Consent

If you do not consent to cross border disclosure, you should refrain from providing your personal information or contact us at contact@smileproworldwide.com.

4. Cross Border Shipments

When engaging in international commerce, certain shipment and order information may be disclosed to customs authorities to comply with applicable laws. Carriers may be required to disclose shipment contents and values directly to customs.

5. Buy Now Pay Later Providers

When using an Interest Free Payment Provider (e.g., Klarna, Afterpay, Zip), you consent to us disclosing necessary personal information to facilitate the transaction. SmilePro does not directly provide information to credit reporting bodies unless legally obligated. For more details, refer to the payment provider’s Privacy Policy.

6. Direct Marketing and Opt-Out

We may send you promotional communications regarding our products and services. You may opt out of receiving marketing communications at any time by:

  • Emailing us at contact@smileproworldwide.com
  • Using the unsubscribe function in marketing emails or SMS messages

7. Data Security

We implement a range of technical and organisational measures to secure your personal information, including:

  • Internal staff training and policies
  • Restricted access to data with password protection
  • Secure Sockets Layer (SSL) encryption of sensitive data
  • Secure destruction or de-identification of information no longer required

8. Cookies

We use cookies to enhance your browsing experience, analyse traffic, and personalise content. You can manage cookie settings via your browser.

9. Links to Other Websites

Our Site may contain links to external websites. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies independently.

10. Access and Correction

You may request access to or correction of the personal information we hold about you by contacting us at:

SmilePro
3/27 Lysaght Street, Coolum Beach, Queensland, Australia 4573
Email: contact@smileproworldwide.com

Requests will be handled in accordance with the Privacy Act and, where applicable, GDPR requirements. We may charge a reasonable administration fee for access requests in some cases.

11. Jurisdiction-Specific Provisions

11.1 Residents of the European Economic Area (EEA) and the United Kingdom

If you are located in the EEA or the UK, you have rights under the GDPR, including:

  • Right to be informed
  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to object to processing
  • Right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact our Privacy Officer at contact@smileproworldwide.com.

11.2 Children Under 13 in the United States

In compliance with COPPA, we do not knowingly collect or process information from children under the age of 13. If you are under 13, you must not use our Site or submit any personal information.

12. Complaints and Disputes

If you have concerns regarding your privacy or our compliance with privacy laws, you may contact us at contact@smileproworldwide.com. We will respond within a reasonable timeframe. You may also contact the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling 1300 363 992.

13. Mobile Terms of Service

By consenting to SmilePro's SMS services, you agree to receive recurring SMS/text messages about updates, promotions, and account information. Message frequency varies. Standard message and data rates may apply. You may unsubscribe at any time by replying STOP to any message or by contacting contact@smileproworldwide.com.

Wireless carriers are not liable for delayed or undelivered messages. You are responsible for updating us with any changes to your mobile number.

14. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our Site. Continued use of the Site after changes become effective constitutes acceptance of the revised Privacy Policy.